Hotels warn guests after robbery scheme

INDIANAPOLIS (WISH) – Guest at the Candlewood Suites near the Indianapolis International Airport received a warning under their door. It came in the form of a three-paragraph sentence informing guest of a scam going around the country.

The scheme targets hotel guests late at night with a phone call. When the guest answers the phone, the scammer on the other line identifies themselves as a worker of the hotel. The person informs the guest that there has been a problem with their credit card and that they need the number again.

During the conversation, the caller assures the guest there is no need to come to the front desk, and just recite the credit card number over the phone.

Once the call is complete, the scammer has received your credit card information.

“I would have been a victim, I’m not naïve, but I’m quick to give that information out thinking it is for the room,” said Keion Lynch a hotel guest.

Representatives for Candlewood Suites add the hoax has targeted multiple hotels in multiple markets around the country. The suspects randomly call hotels to access the phone system, and then the scammers start dialing random hotel room numbers until someone picks up.

Candlewood states it would never ask for that information over the phone. Instead their workers would ask the guest to verify any credit card information in person at the front desk.

“I’m thinking I’m safe, but I’m not because people are getting clever with this technology stuff,” Lynch said.

If you think you are a victim of this scam, the Indiana Attorney General’s Office would like to hear from you by calling 1-800-382-5516. Click here to file a complain online. So far, the Attorney General’s Office has not received any consumer complaints on this crime. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others and keep the conversation on topic and civil. If you see an inappropriate comment, please flag it for our moderators to review.

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