INDOT creates Twitter handle so Hoosiers can report potholes

Potholes
(WISH Photo/ Kevin Stinson)

INDIANAPOLIS (WISH) – INDOT’s pothole filling surge was underway on Monday.

Governor Mike Pence announced the strategy last Thursday. This is the first year INDOT has created its own pothole Twitter handle @indotpotholes so Hoosiers can tweet a pothole complaint.

Drivers are taking advantage of this social media tool. Complaints, whether by Twitter, phone (1-866-849-INDOT) or email, are converted into work orders. Crews are then dispatched to fill the holes.

As of Monday afternoon, INDOT received more than 70 tweets from travelers. Some, more dramatic than others.

@linz_hoover tweeted “I lost my car in a pothole on 14 … NOT GOOD … 113 dollars later.”

@bsailes tweeted “… 331 is dangerous ditches everywhere #indotpotholes … will you guys replace my front suspension?”

There have been some problems with the pothole reporting process. A large percentage of complaints are for potholes on city or county roads, not state roads.

For example, @mattcoopster tweeted “Are you going to fix all the potholes on both sides of 86th street TODAY?

INDOT anticipated the problem.

“We will go ahead and forward that information to where it needs to be but we are also asking people to be aware that INDOT is only responsible for interstates, U.S. highways and numbered state roads,” said INDOT Spokesperson Nathan Riggs.

When it comes to fixing potholes on the highways and interstates, INDOT doesn’t promise the work will be completed within a set time period. The work is slow and dangerous and can be hampered by weather and traffic conditions.

When crews complete a job, “They let us know it’s been filled, then we call and let the people know their complaint has been resolved,” said INDOT employee Deb Briar.

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