INDIANAPOLIS (WISH) – The Better Business Bureau issued a warning Thursday about a phone scheme in which callers claim to be from Microsoft.
Officials say the fake Microsoft employee calls and says the consumer has a computer virus or needs updates. The caller then asks for the person to go to their computer and follow their instructions in order to “fix” the computer issue.
During the call, The Better Business Bureau says the caller asks for a credit card number.
The BBB says there are a few things you can do to protect yourself:
1. Hang up.
2. Never give out personal information
3. If you are concerned your computer may be exposed to viruses or other security threats, contact your service provider directly. Some providers offer free tools that can help detect and remove viruses.
Microsoft created a page on its website about this scam. It states, “Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.”