Lowe’s announces Indy call center

(WISH Photo/Ron Nakasone)
(WISH Photo/Ron Nakasone)

INDIANAPOLIS (WISH) – Lowe’s will establish a call center in an existing building at Intech park on the northwest side of Indianapolis where as many as 1,000 people will work.

Lowe’s started out two years ago looking at 900 sites around the country.  Indianapolis is one of two where they decided to expand operations and a Lowe’s executive says it’s because of the people they encountered around the city in everyday circumstances.

“I think that when you land a marquee company like Lowe’s,” said Governor Mike Pence. “It sends a message all across the country.”

$5.5 million in tax credits helped attract the jobs that require training and pay more than mimimum wage.

‘When you’re talking 1,000 jobs, you’re going to have all different classes,” said Indiana Commerce Secretary Victor Smith. “But we’re just trying to provide additional opportunity for Hoosiers.”

Vice President Don Easterling says Lowe’s came because two search teams were impressed with facilities and the workforce, but that wasn’t enough.

“A third group, though, will go out into the community and visit coffee shops, restaurants, stores,” he said. “And interact with the people there that are providing that level of customer service.  That’s the biggest tell that you can see in any city or any community.’

The governor gets it.

“At the end of the day, it was the people of Indiana that won this investment,” Pence said.

It’s a $20 million investment.

The Lowe’s call center will open next February with 200 employees.  It will grow to 1,000 employees by 2016 and the governor hopes it will expand beyond that in years to come.

The tax incentives will go to Lowe’s only if the jobs become reality.

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