INDIANAPOLIS (WISH) – The Better Business Bureau is issuing a warning about a local contractor, that’s been working on Sewer-to-Septic connections around the city.
They say they’ve received eight separate complaints against D and H Excavators, and they’re now investigating.
The company is in neighborhoods involved with the Septic Tank Elimination Program, which requires homeowners connect to the city’s new sewer lines, and eliminate their septic systems.
Complaints against D and H include calls not being returned by the company to consumers, incomplete projects, damaged yards and damaged fences. They say one consumer even spent seven months with his septic tank open and sewage pooling in his backyard before the company finished the job.
The BBB says if you already filed a complaint make sure to also file one with the Attorney General’s office too.
For the majority of cases filed with the BBB, the contractor required 100% payment upfront for the work. The BBB says that should be a red flag.
Consumers should always check website reviews, like the BBB, before hiring a contractor.
This company didn’t start off with a low rating, but given the number of complaints it’s now dropped to F.
Also, be cautious of high-pressure sales tactics, like offering a “good deal” only when hiring the contractor on the spot.
Lastly make sure to remember the Federal “Cooling Off Rule.” If you sign a contract for work at your home that exceeds $25, you have up to three business days to change your mind.