Meet the new robot currently roaming the Indianapolis Airport helping answer passenger questions

Today on Indy Style Joseph Miller, IT Director, The Indianapolis International Airport  says, “Great customer service comes in many different forms.”

The Indianapolis International Airport (IND), already known as a global leader in enhancing the passenger experience, has added a groundbreaking dimension to passenger assistance, the Double® Robot by Double Robotics. The mobile platform will allow IND Guest Services staff in any location to check on and interact with passengers throughout the terminal via its on-board iPad.

The Double Robot offers a unique way for the staff of Guest Services, which is located just beyond the Ticketing Hall at the entrance to Civic Plaza, to extend its reach. For example, the robot will allow staff to dynamically assist passengers from a central location while communicating with them in real time. The unit could also be used to help resolve issues during unusual events outside of normal Guest Services hours.

Some general travel tips:

Checking in online/printing a boarding pass at home can save time at the airport.

Make things easier by dropping of passengers and luggage before parking your car: The driver of your party can access the curbside without any parking fees to drop off passengers and their luggage and then easily return to park at either the Terminal Garage or the Economy Lot.

Reconfirm your flight directly with the airlines before coming to the airport; if there is a schedule irregularity, you can often rebook more conveniently online or by phone than at the ticket counter.

Passengers 75 and older or 12 and under can leave shoes on when going through security checkpoints.

Remember that some airlines assess baggage fees upon check in, so be familiar with the policies of your airline ahead of time to avoid an unpleasant surprise at the airport

Leave carry-on gifts unwrapped to avoid the possibility of having to unwrap them for inspection. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others and keep the conversation on topic and civil. If you see an inappropriate comment, please flag it for our moderators to review.

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