Citizens Energy collaboration efforts to help customers

Citizens Energy
The Indiana Utility Regulatory Commission set a public hearing on Citizen Energy's requested rate increase. (WISH Photo)

INDIANAPOLIS (WISH) – Citizens Energy is aware of the numerous reports that have been made about concerns over a gas leak in Indianapolis, and they are teaming up with Miller Pipeline to help resolve customer inquires faster.

Citizens Energy took responsibility for the scent, but it says it was not a gas leak. They released the following statement today about the new partnership:

We do understand some customers have been waiting on Citizens’ leak detection crews for several hours and we sincerely apologize for this delay.

If a customer has reported a natural gas odor and a Citizens crew has not been to the customer’s location, please know crews are still responding and will be to the location as quickly as possible.

The goal of our partnership with Miller Pipeline is to increase response times and service customers faster. If a customer smells natural gas, please call Citizens at 317-924-3311.

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