Nursing home responds to Indiana woman’s viral photo of patient injury

FORT WAYNE, Ind. (WANE) – The last couple of days have not been easy for Joyce Kring and her family.

“If he hadn’t had gotten here, he might not have made it through the night,” she said.

She says Sunday her stepdaughter found a gruesome surprise on her stepdad, Kring’s husband, Donald.

“Ever since she made it aware to me and showed to me, the pictures, I couldn’t eat or sleep,” Joyce said.

Donald has Alzheimer’s and lives at Signature HealthCARE of Fort Wayne.

The family says somehow this injury on Donald’s heel was overlooked. When they found it, they asked for help but ultimately decided to go elsewhere.

“They said they were going to get antibiotics and things but it took forever and we decided to transport them, transport him, to the hospital,” Kring said.

And she claims doctors said it was almost too late.

“He had a very, very bad infection and it could have been detrimental,” Kring said.

Kring’s stepdaughter took to Facebook with her concern, describing poor conditions she says she’s found him in.

The post has been viewed and shared thousands of times.

Our newsroom has even gotten calls from viewers reaching as far as Idaho.

Signature posted on their Facebook this afternoon saying in part  “one thing is certain- our staff works hard every day to provide the best care possible.”

Kring says the big picture for her is the heartache that comes with Alzheimer’s.

“It is very, very hard to put your loved ones into a place and you hope and pray that they will help take care of them,” she said.

Signatures Facebook post says:

You may have read or seen some negative comments on Facebook recently about our facility.  The care of our patients is our top priority, and we regret that our facility has been cast in a negative light. Please know that we take all concerns to heart, no matter how expressed, even those posted on social media and know that we have already initiated an investigation. So if you read a posting about us, we ask you to please refrain from casting immediate judgement and give us time to respond. We will be transparent in our communications and if we are at fault, we will stand up and own it.

One thing is certain: our staff works hard every day to provide the best care possible, and one unfortunate social media story does not undo the countless hours of loving care that we have provided for our residents.

We will always do our best to take care of our residents and remain committed to improving, always – every day, in everything we do. We take all resident and family concerns seriously and we look into each and every one of them. If warranted we report to the appropriate state and federal agencies. In this day of media, people voicing concern is becoming more prevalent via social media and we appreciate any time anyone brings a concern to our attention. By law however, we are prohibited from discussing the specifics of the care of any of our residents.”

A statement Signature sent to NewsChannel 15 included that Facebook post, plus:

We regret that one of our families is not having the customer experience we strive and work hard to provide.  As with most any situation, there are other factors that play into this scenario, but regardless, we are servant leaders and under our spirituality pillar we serve in many ways.  This matter bears heavy on our hearts that we have let a member of our community down.”

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